Why have been charged two monthly amounts (monthly rent and deposit) on my invoice?
Invoices are issued monthly. When you start renting an office, we charge one month as a deposit on the first invoice. We do not charge a deposit for the flex desks. The deposit will be refunded within 10 days after the end of the contract. The deposit is therefore only charged on your first invoice. Within your personal account on the website - you can log in at the top right - you can view both your invoices and contract.
How can I extand my agreement?
If you have not specified an end date, your rental agreement will automatically be continued for the same period as the period you chose when you started, until you cancel it. If you have specified an end date, the contract will expire on that end date.
Have you specified an end date in advance and do you want to continue it? Create a new contract yourself online within 5 minutes, or contact the community manager. He will look at the possibilities.
How can I upgrade or downgrade my contract?
Developments within the company can change your workspace needs. As a flexible provider, our community manager is always ready for you to look for a suitable solution together.
How can I make a payment?
The first payment must be made via the website, IDEAL or a credit card payment. Did you not cancel immediately? Then we automatically extend the rent for the same period. This is also automatically collected.
We request that you ensure that there is sufficient money on your account so that we can automatically collect the debit. If this is not possible for whatever reason, you can transfer the amount to us yourself. You can find our bank details on the invoice. Do not forget to mention the invoice number with the payment.
You can also log into your personal account on the website and pay the invoices in the Invoices section. Do you need help? Please contact the community manager.
What is the cancellation policy of JOIN ME flex office?
Tenants of JOIN ME flex office can cancel their contract at any time before the new rental period starts. This way you are never stuck with long-term contracts and you maintain your flexibility. Unfortunately, it is not possible to cancel a contract during a defined rental period, after the payment has been made. This is because you have probably taken advantage of a nice forward discount.
What does the deposit mean?
The deposit is a one-off amount that we collect if you rent an office. This does not apply to the flex desks. It is a security requirement in the event that a company defaults on payment or if damage has occurred. The deposit is retained during your rental period, but will be refunded within 10 days after ending of your contract.
How can I cancel my agreement?
You can cancel your contract via your personal account on the website. If you prefer to do this in consultation, please contact the community manager.
Where can I view my invoices and how can I ask for help if I want to know more about certain items on my invoice?
In your personal account on the website you can view all your invoices as soon as you are logged in. Do you have questions about your invoice? Then please contact the community manager.
How can I request a copy of my invoice?
You can view and download all your invoices within your personal account on the website.
How can I view or edit my company information?
Your company details are listed online in your account details. If you want to change these, please contact the community manager. Please note that the company name and tax information are subject to verification when these has been changed.
When do I have to pay the deposit and the first month?
You must pay the deposit and the first month's rent before the commencement date. Note: both amounts must be paid before you start using your workspace.
How do I know if you have received my payment?
You can find the payment status of your invoices within your personal account. At this place you can also download invoices and make any payments.
Does Join Me self-office charge additional costs than mentioned on the website?
Join Me self-office uses an "all-in" amount per period. The amount therefore includes all costs such as water, airconditioning, heating, electricity, internet, good bean coffee and tea.
How can I change my contract or order extra services?
Would you like to change your rental period, or would you like to rent a locker or parking space? Then please contact the community manager.
What are the opening hours of the business centers?
Tenants have daily access to the Join Me self-office locations between 6:00 AM and 10:00 PM.
How can I contact the Community Manager
We want to help you the best we can. If you cannot find an answer to your question within this FAQ page, you can send an e-mail to firstname.lastname@example.org. We will respond within 1 working day. We can also be reached via telephone number 085-0477535.
What if I have forgotten my password?
You can reset your password by going to the login page, which can be found here https://www.joinmeselfoffice.nl/account/login/ Then choose "forgot password" and enter the e-mail address you used to log into your account. Then click on 'send'.
If we can find the email address in our system, we'll send you an email with a link to reset your password.
Is there a limit how often I can use a meeting room?
We have a fair use policy and trust that all users use the meeting room in consultation. Are you experiencing problems? Then contact the relevant community manager.
Can I bring a visitor to a meeting?
Yes, as a tenant you can bring a visitor to the meeting room.
Can I park at Join Me self-office?
You can rent a parking space at the location, which you can book during the booking. The costs are settled according to your rental period.
What is the JOIN ME flex office visitor policy?
JOIN ME flex office is an open environment and tenants are always welcome to bring guests. Remember that as a tenant you are responsible for the behavior of your visitor.
How does JOIN ME flex office keep my workplace safe?
The JOIN ME flex office locations are equipped with a high-quality access control system. Each tenant gets a personal access code. Visible camera surveillance is available and the images are stored. If necessary, we can always check who has been in the building and when.
In addition, we do everything we can to ensure that our tenants work safely and healthily during the COVID-19 pandemic. We have taken various measures to ensure the health and well-being of our tenants.
This is to guarantee the protection of our tenants and their employees.
What is JOIN ME flex office pet policy?
Although we love pets, we unfortunately cannot allow them at our locations. This in connection with monitoring hygiene and protecting tenants from possible allergic reactions.
Can I bring my own printer?
Yes. Tenants who rent their own private office can bring their own printer. If you install a wireless printer, we advise you to connect it to your own WiFi channel. In this way others do not accidentally print via your printer.
Can I bring my own furniture?
Join Me self-office offers tenants of private office spaces the opportunity to personalize your office according to their own wishes. Think of placing plants or hanging paintings. Changes to the office, such as drilling holes, pasting wallpaper and painting are not allowed.
What happens if I need more space or desks?
One of the advantages of our flexible contracts is that tenants can add or cancel extra workspace at any time. If your needs change, please inquire about availability with the community manager.
How much does printing cost?
Printing for daily use is free. If you want to print large quantities, we ask you to contact the community manager.
What is the JOIN ME flex office policy on mail and parcel handling?
Because there is no reception at the Haarlem location, JOIN ME flex office currently does not support the sending of mail and packages. Packages can of course be delivered at the location. You must be present for the acceptance. Do you want to send mail or a package? Then check which Post NL point is on the route for you in the area.
What should I do in case of emergency?
Please contact the community manager as soon as possible. He will immediately take action.
How do I connect to the printer?
First of all, make sure that you are connected to the WiFi network JoinMe_4.
Then enter the following text in your browser: 'download driver brother mfc-l5750dw'. When you have completed the requested steps, you can connect to our printer, type Brother MFC-15750dw.
How can I project the screen of my laptop on the Samsung TV in the meeting room?
In the meeting room you will find a document that explains step-by-step how to project your screen onto the Samsung TV 7 series 65.
Make sure your laptop is connected to the correct WiFi network, namely JoinMe_4.
INTERNET & TELEPHONY
How do I connect to the Join Me network and what is the WiFi password?
The Join Me network with accompanying password can be found in the booking confirmation that you have received by email.
Do all rooms have internet access?
Offices, flex desks, meeting rooms and all common areas are equipped with business internet. After your booking you will receive a rental confirmation in which you can find the WiFi codes.
What should I do if my internet connection doesn't work anymore?
If your internet connection no longer works, first check that your computer is connected to the correct WiFi network, as sent to you by email. If you continue to experience problems, please contact the community manager.
Does my office have fixed telephones?
The fixed offices are not equipped with fixed telephones. Tenants are free to install an IP telephone themselves.
How often is my office cleaned?
The health and safety of our tenants are our top priority. The location is thoroughly cleaned every week. Outside of regular office hours, we will ensure that everyone can work safely in a clean environment, which is especially important in the present time. In addition, we advise everyone to clean your workplace several times a day with the present disinfectants, and to follow our hygiene measures. You can find these at the entrance.
What is JOIN ME flex office refrigerator policy?
The refrigerator is cleaned and tidied out every Friday after 6:00 PM, so that it is fresh, tidy and empty for the following week. If you want to leave something in the fridge at the weekend, don't forget to put a note on it with your name and the message that you want to keep the product.
Any food left in the fridge after 6pm Friday that is not marked with a note will be removed.
How can I solve problems with the coffee machine and / or the refrigerator?
If there is a problem with the kitchen appliances, unplug the power cord, wait thirty seconds, and then plug it back in. If the problem persists, you can contact the community manager. He will solve the problem as soon as possible.
I have problems with the access system
Please note that when you enter your access code, you enter a * before and then close your code with a #.
Furthermore, access codes are only active during the contract term, and while there are no significant rent arrears. If this is the case, your access code will be blocked.
If you continue experiencing problems, please contact the relevant community manager directly. She can be reached via telephone number 085-0477535.
How can I get access to the booked rooms via my smartphone?
Did you also book the access app during the booking? In that case after booking you will receive an SMS with a link where you can download the access app. By using this app you can open the doors via your smartphone. In addition, at all times you have access by entering the access code which you receive from us, on the keypad.
If you still want to order the app, you can contact the relevant community manager directly. She can be reached via telephone number 085-0477535.
What are the opening hours?
As a tenant you have access to your office or fixed desk 7 days a week from 6 a.m. to 10 p.m. Outside these hours the access code will not work. If you need to be at the office once outside of these hours, please contact the community manager.